Submit a Help Desk Ticket

This help desk ticket system and all the text you enter is accessible to a range of personnel including help desk technicians, managers running reports, and programmers addressing reported issues. As such you should NOT ever enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and issue required to address the problem.
For trouble registering, missing/unknown Student IDs or new Student ID requests, send requests to AFCEC.CXF.DODCERT@US.AF.MIL or call DSN: 523-6995 or COMM: 850-283-6995. Allow 3-5 business days for response. Do NOT send multiple requests.
For LMS site issues or issues not listed above, contact the Total Force VLC Online Training Portal Help Desk via email at or call 202-753-0845 or toll-free 833-200-0035 Monday-Friday, between the hours of 8:30 AM and 6:00 PM EST, except holidays.