Submit a Help Desk Ticket

This help desk ticket system and all the text you enter is accessible to a range of personnel including help desk technicians, managers running reports, and programmers addressing reported issues. As such you should NOT ever enter personal or confidential information. Do not enter passwords or personally identifiable information (PII) other than your contact information and issue required to address the problem.
Student ID Help

For trouble registering, missing/unknown Student IDs or new Student ID requests, send requests to or call DSN: 523-6995 or COMM: 850-283-6995. Allow 3-5 business days for response. Do NOT send multiple requests.

Required Information:

Full SSN:  
Last Name:  
First Name:  
Middle Initial:  
US Federal and or DoD Service Affiliation: 

General Site Help

Do NOT use for Student ID issues!

For ALL other problems, please contact the Total Force VLC Help Desk or email at

To speak with a Help Desk representative, call (202) 753-0845 or toll-free (833) 200-0035; Monday-Friday, 8:30 AM to 6:00 PM EST, except holidays.